Important Notice: Due to sustained long-term losses, this site has entered a full-scale inventory clearance phase; all products currently for sale are clearance items. This policy outlines the standardized terms regarding purchases, orders, products, and after-sales service during this period.
- Order Issues: All orders are processed on the day they are placed; please do not submit duplicate orders. In the event of duplicate orders, payment failures, or incorrect order information, please contact customer service promptly via the official email to modify, cancel, or verify the order. Clearance inventory is limited; stock is secured only after successful payment, and we do not offer inventory reservation without payment.
- Product Issues: All products sold are legitimate home decor inventory items that undergo basic quality checks prior to shipment. If a customer receives a product that is damaged, defective, incorrect, or missing items, they may apply for after-sales resolution within the specified timeframe in accordance with our policies; the platform will address the issue in compliance with regulations.
- Logistics Issues: Shipping is standardized within the U.S. with a 2-day delivery timeframe. Should issues such as shipping delays, stalled packages, or non-delivery occur, customers may report them via the official email, and the platform will assist in investigating the logistics anomaly.
- After-Sales Inquiries: All matters regarding returns, refunds, order queries, and product questions are handled exclusively through the official email address support@timbsfervivo.shop. There are no other channels for inquiries; please do not trust information from third-party sources claiming to be our customer service.
- Timeframes: All after-sales processes strictly adhere to the platform’s established timeframes: returns are accepted within 30 days, and refunds are processed within 3 days. There are no policies for extensions, and the after-sales rules for clearance items remain fixed and unchanged.